Return and refund policy
Return & Refund Policy
Store Name: Univaire
Contact Email: Univairesupp@hotmail.com
Address: 76 Station Road, Hayes, UB3 4FP, United Kingdom
Phone: +44 7266532632
Returns
We want you to be completely satisfied with your purchase. If you're not happy for any reason, you may return your item(s) within 30 days of receiving your order.
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Returns are free of charge.
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Items must be returned in original condition and in original packaging, with all tags, labels, and accessories included.
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Proof of purchase (receipt or order confirmation) is required to process any return.
To initiate a return, please contact us at Univairesupp@hotmail.com with your order number and reason for return. We will provide a prepaid return label and instructions.
Refunds
Once your returned item is received and inspected, we will notify you of the status of your refund.
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If approved, a refund will be processed to your original method of payment.
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Please allow up to 14 business days for the return to be processed and the refund to appear on your statement.
Exchanges
We currently do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order.
Non-returnable Items
The following items are not eligible for return:
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Items marked as final sale
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Perishable goods
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Personal care items (e.g., cosmetics, hygiene products) that have been opened
Damaged or Faulty Items
If your item arrives damaged or defective, please contact us immediately at Univairesupp@hotmail.com with a description and photo of the issue. We will replace or refund the item as quickly as possible at no additional cost to you.